Privacy Policy

Who We Are

Oak & Grid is a creative design agency based in Dallas, TX. We provide web design, branding, product strategy, and mobile app design services. If you have any questions about this policy, you can reach us at hello@oakandgrid.com.

What Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you use our website.

Information you provide

When you submit an enquiry through our contact form, we collect your name, email address, and the contents of your message. We only use this to respond to your enquiry and, where relevant, to follow up as part of an ongoing business relationship.

In the future, if you opt in to receive communications from us such as newsletters or project updates, we will collect your email address for that purpose.

Information collected automatically

When you visit our website, certain technical information is collected automatically by our hosting provider, Vercel. This may include your IP address, browser type, operating system, referring URLs, and pages visited. This data is used for hosting, security, and performance purposes. You can review Vercel's data practices at vercel.com/legal/privacy-policy.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and communicate with prospective and existing clients
• Understand how our website is being used so we can improve it
• Send project updates or marketing communications where you have opted in
• Maintain the security and performance of our website

We do not sell, rent, or trade your personal information to any third party, ever.

Third-Party Services

We use a small number of trusted third-party services to operate our website and business. Each handles data according to their own privacy policies, which we encourage you to review:

Vercel — our website hosting provider. Vercel processes technical data such as server logs and IP addresses as part of delivering our website to you. Privacy policy at vercel.com/legal/privacy-policy.

We may in the future add analytics tools or email marketing platforms. When we do, this policy will be updated to reflect those changes before they are implemented.

Cookies

Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it.

Strictly necessary cookies are essential for the website to work and are set automatically. They do not require your consent.

Analytics cookies help us understand visitor behaviour so we can improve our website. You can control analytics cookies at any time through your browser settings.

You can also control cookies through your browser settings. Most browsers allow you to view, block, or delete cookies at any time. Note that blocking certain cookies may affect how the website functions.

For more information, see our Cookies Policy.

Data Retention

We retain contact form enquiries and related correspondence for as long as necessary to fulfil the purpose for which they were submitted — typically for the duration of a client relationship and a reasonable period thereafter for record-keeping purposes. If you would like your data deleted sooner, you can request this at any time by emailing hello@oakandgrid.com.

Your Rights

Depending on where you are located, you may have certain rights regarding your personal data. These include:

• The right to know what personal data we hold about you
• The right to request a copy of your data
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to withdraw consent for any processing based on consent, such as marketing emails

To exercise any of these rights, email us at hello@oakandgrid.com. We will respond within 30 days.

Children's Privacy

Our website is not directed at children under the age of 13 and we do not knowingly collect personal data from minors. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact

If you have any questions, concerns, or requests relating to this privacy policy or how we handle your data, please contact us at hello@oakandgrid.com.